Apparently, China repro company Flyye Industries offers a lifetime warranty policy on at least their pouches, that puts even some of the bigger US tactical gear companies to shame (cough, cough, LBT – “since you purchased the item from another souce, it is not covered under our warranty” is a load of crap).
I have had a Flyye AN/PRC-148 MBITR Pouch in CB for the better part of 3 years that had a slight defect in the stitching out of the packaging on one of the PALS rows – I figured that it was cheap and that Flyye was unlikely to do anything about it, sp I went ahead and used it on one of my chest rigs. It finally became apparent that the last corner of that webbing that was hanging by a thread just didn’t offer me the stability that most MOLLE woven pouches should offer – and so I decided to contact Flyye to see what they could do.
Bob Yu, Overseas Sales Manager from Flyye, handled my warranty request that began on March 16. Once they saw pictures of the failed stitch, and had verification that my pouch bore Flyye tags, the replacement process began.
Before I go onward here, I would like to state that despite Bob from Flyye being very helpful, the lead time on their production batches resulted in a wait of close to 5 months. That’s incredibly long for most gear manufacturers, but being as how I didn’t even realize Flyye had a warranty at first, anything was better than having to get a broken PALS webbing stitched up on my own.
As a matter of fact, Flyye ended up sending me a whole new pouch, hot off the factory line. More than a couple of the (better) US manufacturers I have dealt with in the past about warranty issues do exactly the same for international customers, as the costs associated with shipping back and forth of a defective product often can run high.
Bob actually gave me the choice to contact the retailer that I had purchased my Flyye MBITR pouch from and get them to send me a replacement first, once he realised that they were out of stock of them in CB at Flyye – kudos to him for taking that extra step. I did decline that offer though, more just out of sheer curiosity on Flyye’s warranty policy.
And sure enough, after a month of them losing track of my email & shipping address, my pouch was shipped out via DHL Express – very fast shipment indeed. I was honestly quite impressed with the fact that they sent me a single, warranty-replacement pouch via a courier service (6 days at that, all the way from China). I suppose some clone companies may actually value & support their customers after all – very surprising that they are stepping up their game, despite their more budget-end on the pricing scale.
Once again, a big thank you to Bob & Flyye – you’ve won yourselves a customer’s heart with just this one pouch.